How do I return a product?

If you wish to return any items please contact customer services by email: customerservice@jetease.co.uk who will inform you of the exact procedure depending on your circumstances.
To enable us to refund or exchange your purchase, items must be in the exact condition you received them in.
The refund will not include the cost of delivery or return postage.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

Damaged Items

If a product arrives damaged please do not dispose of the damaged items, we will require evidence of the damaged item. This may be in photographic form or we may require return of the damaged item. As soon as the damage is noticed please email customerservice@jetease.co.uk or call on +44 (0)7418 352403 as soon as possible after you product arrives, we cannot accept returns of damaged items if we are notified more than 14 days after delivery. Our customer services team will let you know the returns process and provide you with a free post address to return the items to.
ns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

Faulty Items

If a product arrives and appears to be faulty, please email customerservice@jetease.co.uk or call on +44 (0)7418 352403 as soon as possible after you product arrives. Our customer services team 
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

Unwanted Items

All our products come with a 30-day money back guarantee. This does not affect your statutory rights.
To enable us to refund or exchange your purchase, items must be in the exact condition you received them in.
Due to the personal nature of the products that we sell, we cannot under any circumstances, replace or refund unwanted items if they have been opened or any seals been broken.
The refund will not include our initial cost of delivery or return postage.
If you wish to return a product, email customerservice@jetease.co.uk or call +44 (0)7418 352403, and our customer services team will let you know the process.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.